BILLING
Services
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Wholesale Tax Exemption To qualify for tax-exempt wholesale purchases, you must be a valid Tax ID number and by agreeing to our terms and conditions you certify that you are such and provide a resale certificate to support your tax-exempt status.
Order Requirements The manufacturer requires a minimum order of 50 pcs to be placed per style and design, any additional variations of materials and/or designs will be considered a new order.
Hand Made Products The manufacturer requires a minimum order of 50 pcs to be placed per style and design, any additional variations of materials and/or designs will be considered a new order.
Customized Orders Tiki Island Wear art department will verify all custom product modification requests incorporated within the product chosen and we will notify you in writing of the additional costs and production times associated with requested modifications. All additional costs arising as a result of such customization will be added to the invoice and shall be paid in accordance with the terms of this agreement. In the case of customized orders, once the order has been accepted by us and production has commenced, it cannot be canceled by you.
Timeline Disclosure Due to the overwhelming demand for deliveries across the United States, as well as modified practices by our shipping partners, customers may encounter potential parcel delays. Please note: custom straw hat orders have an average production time of 6 to 8 weeks, please be sure to account for current production times when placing an order..
Payment Information We accept payments via ACH/Bank Draft, Visa, Mastercard, or Venmo. All orders must be pre-paid prior to production; no orders will be processed until payment is received.
No Refunds/Exchanges We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please email us at Sales@TikilslandWear.com with details and photos of the product defect